CrystalRoll Casino

Recognising the Signs of Problem Gambling

For most people gambling is a pleasant form of entertainment. However, for a small number of people it can become problematic. It is important to recognise the warning signs early — in yourself and in others. Ask yourself honestly whether any of the following situations apply to you:

• You gamble with money that you actually need for bills, groceries, or other obligations.
• You try to win back losses by gambling even more ("chasing losses").
• Gambling increasingly occupies your thoughts, even when you are not playing.
• You lie to family or friends about the amount of time or money you spend on gambling.
• You feel restless, irritable, or anxious when you cannot play.
• You have already tried to stop or cut back, but have not been able to.
• Gambling is having a negative impact on your relationships, work, or finances.

Do you recognise one or more of these situations? Then it is wise to take action. Asking for help is a sign of strength, not weakness. CrystalRoll Casino is here to support you.

Our Self-Control Tools

We offer a comprehensive set of tools so you always remain in charge of your gaming behaviour. All options are available in your account settings and take effect immediately.

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no additional deposits can be made until the period has elapsed. Increasing a limit always comes with a cooling-off period of at least 24 hours, ensuring decisions are made thoughtfully.

Loss Limits

Decide in advance how much you are willing to lose in a given period. Once this amount is reached, you cannot play until the limit resets. This is a powerful way to keep your bankroll under control and put losses in perspective.

Wagering Limits

Restrict the amount you can bet per round or per session. This prevents impulsive high bets and encourages more mindful, responsible play. Wagering limits are particularly useful for slots and live casino games.

Session Limits & Reality Checks

Set a maximum play time per day. When the session duration expires you are automatically logged out. You will also receive periodic reality checks — a reminder of how long you have been playing and how much you have won or lost.

Time-Out

Need a short break? Our time-out feature lets you pause your account temporarily for a period between 24 hours and 6 weeks. During this period you cannot log in or play. When the time-out ends, you can decide whether to resume.

Self-Exclusion

Want to stop for a longer period or permanently? You can self-exclude from CrystalRoll Casino. A self-exclusion is binding and cannot be lifted before your chosen period ends (minimum 6 months, or permanent). Please contact our customer service team to set this in motion.

CRUKS — Central Register for Exclusion from Gambling

The Netherlands operates CRUKS (Centraal Register Uitsluiting Kansspelen). By registering with CRUKS you are automatically excluded from all licensed operators in the Netherlands, including CrystalRoll Casino. Further information is available on the official Kansspelautoriteit website.

Tips for Responsible Gambling

In addition to our built-in tools, here are some practical guidelines to help you maintain a healthy balance:

• Set a budget before you start and stick to it strictly. Never gamble with more than you can afford to lose.
• Treat gambling as entertainment, not as a way to make money or recover losses.
• Take regular breaks. Set a timer and step away from the screen.
• Never play under the influence of alcohol, drugs, or extreme emotions. A clear head leads to better decisions.
• Combine gambling with other activities. Make sure you have a varied range of leisure activities.
• Talk about it. If gambling is becoming an issue, share it with a friend, family member, or professional.
• Use our limits. Set them at the beginning of each playing period, not only once you are already in too deep.

Protection of Minors

CrystalRoll Casino does everything possible to prevent minors from accessing our platform. Registration requires identity verification, and we actively monitor compliance. As a parent or guardian we also advise you to take the following measures:

• Never leave your devices unattended when your account is logged in.
• Use parental control software (such as NetNanny or Qustodio) to block access to gambling sites.
• Keep your login credentials in a safe place, never visible or shared with children.
• Talk openly with young people about the risks of gambling.

Do you suspect that a minor has gained access to your account? Please contact our customer service team immediately. We handle this with priority.