Last updated: January 2025. These Terms and Conditions apply to all services offered by CrystalRoll Casino through the website crystalroll-casino.com. By creating an account or using our services, you confirm that you agree to all the provisions below. Please read these terms carefully before proceeding. If you have any questions, our customer service team is available 24/7.
1. Acceptance of Terms
By accessing crystalroll-casino.com and using our services, you confirm that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, we ask that you do not use our website or services. CrystalRoll Casino reserves the right to modify these terms at any time. Changes will be published on this page along with the date of the most recent update. It is your responsibility to check this page regularly. Continued use of our services after the publication of changes constitutes acceptance of the updated terms.
2. Eligibility and Age Verification
CrystalRoll Casino is exclusively accessible to players aged 18 and over. By creating an account, you declare that:
- You are at least 18 years of age, or the minimum legal gambling age in your jurisdiction;
- Online gambling is legal in your country or region of residence;
- You are not enrolled in any self-exclusion programme or placed on an exclusion list (including the Dutch CRUKS register);
- You are acting on your own behalf and not on behalf of a third party;
- The personal information you provide is accurate and complete.
We apply strict age-verification procedures and reserve the right to request verification documents at any time. Accounts belonging to individuals who do not meet the stated requirements will be immediately closed and any winnings will be forfeited.
3. Account Registration and Security
Each player may create only one account at CrystalRoll Casino. Creating multiple accounts is strictly prohibited and will result in permanent exclusion and forfeiture of all balances and winnings. At registration you must provide correct, complete, and up-to-date personal information. You are responsible for:
- Keeping your login credentials (username and password) confidential;
- All activity that takes place under your account;
- Reporting any unauthorised access to your account immediately.
CrystalRoll Casino accepts no liability for any loss or damage resulting from your failure to protect your login credentials. We recommend using a strong, unique password and enabling two-factor authentication where available. Your account is personal and may not be transferred to or used by third parties.
4. Know Your Customer (KYC) and Verification
In accordance with Dutch anti-money-laundering legislation (Wwft) and the requirements of the Dutch Gambling Authority (Kansspelautoriteit, KSA), CrystalRoll Casino operates a comprehensive KYC policy. We may request the following documents at any time, and in all cases before processing a withdrawal:
- Valid government-issued photo ID (passport, driving licence, or national identity card);
- Proof of address (no older than 3 months, such as a utility bill or bank statement);
- Proof of the payment method used (photo of bank card or screenshot of digital wallet);
- Proof of source of funds for larger deposits or at the request of compliance.
Withdrawals will not be processed until full verification is complete. Failure to provide the required documents in a timely manner may result in delays or refusal of a withdrawal. We store your data securely and confidentially in accordance with our Privacy Policy.
5. Deposits and Withdrawals
CrystalRoll Casino offers a wide range of payment methods, including iDEAL, credit cards, e-wallets, and more. All transactions are processed in euros. The minimum deposit is €10 and the minimum withdrawal is €20, unless otherwise stated in your account settings.
Withdrawals are generally processed within 24 to 72 hours after approval, depending on the chosen payment method and the completion of any verification procedures. Deposits and withdrawals must be made via the same payment method unless this is technically not possible. CrystalRoll Casino reserves the right to set maximum limits for deposits and withdrawals. Please refer to our payment methods page for the most up-to-date information on limits and processing times.
All deposits must originate from a payment method registered in the account holder's name. Third-party payments will be refused and returned. CrystalRoll Casino reserves the right to charge fees for certain transactions, such as those involving specific payment methods or multiple withdrawals per week.
6. Bonuses and Promotions
CrystalRoll Casino offers various bonuses and promotions, including a welcome bonus of 100% up to €1,500. Specific terms apply to all bonuses. Unless otherwise stated, the following general bonus conditions apply:
- Wagering requirement: Bonus funds must generally be wagered 35 times before withdrawal is possible;
- Validity period: Bonuses are valid for 30 days unless stated otherwise;
- Game restrictions: Certain games may be excluded from bonus wagering or contribute only partially;
- One bonus per household: Only one bonus per person, household, IP address, or device;
- Maximum bet: While using a bonus, the maximum bet is €5 per spin or game round;
- Maximum cashout: Unless stated otherwise, a maximum cashout of 5× the bonus amount applies to bonus winnings.
CrystalRoll Casino reserves the right to withdraw or cancel bonuses if abuse, circumvention of terms, or fraudulent behaviour is detected. Bonus abuse will result in immediate account closure. For full bonus details, visit our bonuses page.
7. Game Rules and Code of Conduct
All games on CrystalRoll Casino are provided by certified software suppliers and operate with a certified Random Number Generator (RNG) to guarantee fair play. The RNG software is regularly audited by independent testing laboratories. As a player, you agree that you will not:
- Use software, bots, or other automated methods to gain an unfair advantage;
- Exploit technical errors or software bugs;
- Attempt to manipulate the outcome of any game;
- Behave disrespectfully towards other players or customer service staff at any time;
- Provide false or misleading information during registration or verification.
If these rules are violated, CrystalRoll Casino reserves the right to close the account and withhold any winnings.
8. Responsible Gambling
CrystalRoll Casino is strongly committed to responsible gambling and takes its social responsibility seriously. We offer players the following tools to maintain control over their gambling behaviour:
- Personal deposit limits (daily, weekly, monthly);
- Loss limits and wagering limits;
- Time limits and reality checks;
- Temporary break (time-out) of 24 hours to 6 weeks;
- Permanent self-exclusion via our platform or via CRUKS;
- Referrals to professional support organisations such as Loket Kansspel, AGOG, and GamCare.
Gambling is intended as entertainment. If you feel that gambling is having a negative impact on your life, we strongly encourage you to contact BeGambleAware, GamCare, or AGOG. For more information, visit our Responsible Gambling page.
9. Intellectual Property
All content on crystalroll-casino.com, including but not limited to texts, graphics, logos, icons, images, audio clips, and software, is the property of CrystalRoll Casino or the respective licensors and is protected by applicable intellectual property rights. You may not reproduce, distribute, modify, or publicly disclose this content without prior written consent from CrystalRoll Casino. Trademarks, trade names, and logos on our website are the property of their respective owners.
10. Privacy and Data Protection
CrystalRoll Casino processes your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy legislation. We collect only the data necessary to deliver our services, comply with legal obligations, and improve the user experience. You have the right to access, correct, delete, or restrict the processing of your data. Please refer to our Privacy Policy for detailed information on how we process, store, and protect your data.
11. Limitation of Liability
CrystalRoll Casino strives at all times to provide a continuous, secure, and error-free service. However, we cannot guarantee that the website will always be available or free from technical errors. CrystalRoll Casino accepts no liability for:
- Direct or indirect damages resulting from the temporary unavailability of the service;
- Loss of data or communications;
- Financial loss resulting from technical failures beyond our control;
- Damages resulting from the use of the website by unauthorised third parties.
Our liability is in all cases limited to the amount you deposited in the relevant session, with a maximum of €500. We are not liable for indirect, consequential damage or loss of profits.
12. Complaints and Dispute Resolution
Do you have a complaint? Please contact our customer service team first via live chat or email. We aim to handle every complaint within 48 hours and provide a satisfactory resolution. If we are unable to reach an agreement, you may submit your complaint to the relevant authorities or a recognised dispute resolution body. CrystalRoll Casino operates under the supervision of the Dutch Gambling Authority (KSA), with which you can also formally file a complaint via kansspelautoriteit.nl. We are committed to actively cooperating in the resolution of disputes.
13. Governing Law
These Terms and Conditions are governed by Dutch law. Disputes arising from or related to the use of CrystalRoll Casino shall be submitted exclusively to the competent court in the Netherlands, unless mandatory law provides otherwise. If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
14. Final Provisions
CrystalRoll Casino reserves the right to amend these terms at any time. The most current version will always be available on this page, showing the date of the latest update. If you have questions about our terms, please do not hesitate to contact our customer service team — we are happy to help. By continuing to use our services after an update, you agree to the revised terms.